Why do I need to submit all support requests through the online helpdesk?

Our online helpdesk is designed to provide you timely and accurate support, and it has the following advantages over other communication channels:

• Real-time access to the status of your requests. You can monitor the progress any time, including outside business hours, and from any web-enabled device.
• Following the data privacy and protection laws, we are required to ensure that your personal and confidential information is secure at all the times and to verify the authenticity of all requests, these requests must be processed through secure and verifiable channels.
• In addition to you, the HR team from your employer will have real-time access to your support tickets and can address any issues that require their input.