Guide in creating account, support tickets and viewing of ticket status on the portal
Link: https://hrblizz.freshdesk.com/support/home
Option 1: Log in or Sign Up
Open the Freshdesk portal and click on Login at the top of the page.
At the bottom of the login page, locate the option “Are you a customer? Login here” and click on it.
Log in using your Employee Self Service (ESS) Account credentials.
If you don’t have an ESS account, you can Sign up using your corporate account. Follow the on-screen instructions to complete the registration process.
1. Creating an account in portal. Click Sign up in the upper-right corner.
2. Fill up Full name and Email. Tick on the box “I’m not a robot” to prevent spam and click on Register.
5. Type in your email address and password.
Option 2: Submit a Ticket Without Logging In
On the Freshdesk portal, locate and click on the Submit a Ticket option.
Submit the ticket directly without logging in by filling out the required fields.
An account will be automatically created for you using the email address you provided.
You will receive an email from support@hrblizz.freshdesk.com with a link to activate your account.
Click the activation link, set a password, and complete your account registration.
Support Ticket
1. After login (based on your Portal settings), click on the New support ticket button as indicated:
3. Once submitted, you will receive an email from support@hrblizz.freshdesk.com stating that your ticket has been created.
Viewing of Ticket Status on the Portal
4. How to check ticket progress. Click on Tickets.
Note:
- All Tickets view
Choosing All Tickets will show every ticket raised by the requester in the helpdesk, no matter what the status of the tickets is
- Open or Pending Tickets
For a requester, all open or pending tickets have a status of Being processed (modifiable).
- Resolved or Closed
The ticket is marked as Resolved when the agent provides the solution for the customer's question/issue. The ticket is marked as Closed when the customer confirms the resolution of the ticket.
5. The requester will be able to reply or comment to the ticket at any point of time to reopen it in case of further questions.
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